{
  "is": "issue",
  "title": "Websites hosted on 4 IP addresses are unreachable, files inaccessible",
  "body": "\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - The issue appears to be storage related. Not only are the website IPs down, but for the accounts on these IP addresses, file access is also not available.\u003c/p\u003e\n\u003cp\u003eThis includes the following issues:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHealth Check: \u0026ldquo;Unable to determine directory status\u0026rdquo;\u003c/li\u003e\n\u003cli\u003eFile manager not showing files.\u003c/li\u003e\n\u003cli\u003eFTP error \u0026ldquo;421 Home directory not available - aborting\u0026rdquo;.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eOther functionality that requires file access, such as Softaculous, Redirects and Error Pages are also affected by this.\u003c/p\u003e\n\u003cp\u003eThere is no evidence to suggest that any data was lost.\u003c/p\u003e\n\n  \u003cspan class=\"faded\"\u003e(11 Nov - 15:38 UTC)\u003c/span\u003e\n\n\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - The issue now also affects websites hosted on 185.27.134.151, 185.27.134.213. Currently affected: 185.27.134.151, 185.27.134.212, 185.27.134.213, 185.27.134.214. \n  \u003cspan class=\"faded\"\u003e(11 Nov - 14:39 UTC)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cem\u003eInvestigating\u003c/em\u003e - We are investigating connectivity issues affecting websites hosted on the following IP addresses: 185.27.134.212, 185.27.134.214. \n  \u003cspan class=\"faded\"\u003e(11 Nov - 14:33 UTC)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2026-11-11 14:33:32 +0000 UTC",
  "lastMod": "2026-11-11 15:38:26 +0000 UTC",
  "permalink": "https://status.infinityfree.com/issues/2026-11-11-website-ips-down/",
  "severity": "disrupted",
  "resolved": false,
  "informational": false,
  "resolvedAt": "<no value>",
  "affected": ["Website IPs", "Hosting Volumes"],
  "filename": "2026-11-11-website-ips-down.md"
}